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- In February ( with " all the subtlety of Big Foot, " according to one industry observer ), America's big airlines, led by Delta, capped the fees travel agents could earn on domestic flights.
- Joel Wechsler, an independent travel agent with Tzell New England in Boston, said the airlines in effect are charging an extra fee to customers who want personalized service, which gives additional legitimacy to the extra fees travel agents charge for their services.
